ECM encompasses multiple management types, including Web content/document/digital asset and work flow management. ECM also provides data discovery and manipulation capabilities through search, collaboration, capture and scanning.

Originally geared toward business-to-employee (B2E) systems, ECM now provides solutions to business-to-business (B2B), business-to-government (B2G), government-to-business (G2B) and other market segments.

The Association for Information and Image Management (AIIM) defines five ECM components, as follows:

  • Capture
  • Manage
  • Store
  • Preserve
  • Deliver


Key ECM benefits include:

More efficient and cost-effective document management and control to drive enterprise adoption. Ensured integrated compliance with government and industry regulations Security functions that filter sensitive data masked with redaction features, facilitating document sharing without compromising individual identities or other sensitive data Reduced costs through decreased storage space, supply resources and postal requirements Reduced IT resources via SaaS solutions.


The goals of Enterprise Content Management (ECM) are reasonably simple:

  • Automate formerly paper-based processes
  • Improve operational efficiency via automation and version control
  • Ensure consistency and integrity of outbound content and communication
  • Enable data integrity, records management and compliance
  • Maintain control of company intellectual property (IP)
  • Collaborate securely with colleagues, to gain more organisational productivity
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