Professional Services

PROFESSIONAL SERVICES

At Brilliantel we help our customers define their ICT strategy, choosing appropriate technologies, procurement, project management and installation. Once implemented, Brilliantel provides a range of ICT support services to ensure long-term cost-effective performance.

Services encapsulate almost every possible customer requirement to ensure complete customer service satisfaction. Brilliantel services also offers complete flexibility, meaning each client can contract services specifically tailored to their individual requirements. We believe that integrated services can continually improve our customer’s work environment, consequently the productivity of staff. We provide a communication network that reduces operating costs through very high uptime, flexibility, scalability, and simplified management.

Emphasis is placed on services and resultant customer satisfaction. The objective of our service agreement is for Brilliantel to protect customer investment, in turn minimising downtime, and providing continuous consulting and training.

 

CUSTOMER RELATIONSHIP MANAGEMENT

Brilliantel provides companies of any size with the performance, extensibility, scalability, and availability necessary for business-critical applications. With Brilliantel’s Service Management solution you can easily extend the service management reach by supporting additional divisional needs, such as human resources, operations or facilities; provide a process automation workflow-driven environment for accurate and consistent information handling; bring new collaboration techniques and channels to any service division with socially enabled self-service functions, including service catalog and voice-enabled service interactions; and integrate data and business processes from across the enterprise to  support real-time service management functions, all within this highly configurable service delivery platform.

Our CRM solutions are built on reputable software manufacturers, which enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market.

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