Services

IP TELEPHONY

Brilliantel is an accredited reseller and integrator of MITEL PABX system. We supply, install, integrate and manage the maintenance programme for customers to ensure seamless and uniter-rupted communications.Mitel’s portfolio of products are designed to easily integrate with a wide variety of existing systems and business processes, allowing businesses to evolve as their need dictates. Whether updating an existing telephony system, adding collaboration tools, improving customer service, or supporting mobile and remote workers.

 

TELEPHONE MANAGEMENT SYSTEMS

No amount of equipment and or technology can be effective without human control and management. Installation of even the best TMS will yield to nothing if not accompanied by an efficientand robust monitoring and reporting policy by human being. We at Brilliantel understand the complexities of telephone cost management hence we offer a well established TMS product as a complimentary to our voice solutions. Together with our partners we ensure Return on your investment(ROI):

Benefits of TMS:

  • Effectively manage all voice related functions
  • Have enterprise-wide control over communication infrastructureHave enterprise-wide control over communication infrastructure
  • Enjoy web based access and security
  • Reduce voice administration
  • Provide for enterprise wide reporting across all voice platforms, from usage to performance
  • Centralised directory that ensures contact remains up to date.
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UNIFIED TELECOMMUNICATIONS

Brilliantel using Mitel’s Unified Communications combines multiple IT capabilities, enabling an efficient approach to communicating that changes how individuals, groups and organisations conduct business — and provides key business benefits, including:

  • Lower communications costs
  • Improved employee efficiency and productivity
  • Enhanced responsiveness to customers, suppliers and partners
  • Streamlined IT
  • Management and lower total cost of ownershipUnified Communications (UC) from Mitel helps you respond to real world business challenges with solutions that drive productivity, improve performance and reduce costs.

 

VIDEO CONFERENCING

Today, More than ever, Video Conferencing is proving to be an extremely useful business tool, increasing effectiveness, maximising resources, optimising productivity and reducing travel cost. As a partner of renewed conferencing partners, Brilliantel is able to provide state of the art videoconferencing solutions that produce high quality video and audio solutions.We offer a fully integrated communications platform with various products and services:

  • HD Video Conferencing Equipment
  • Web based system management
  • UCCEasy integration to existing technologies
  • Standards-based presence capabilities
  • Telepresence with mobility 
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CONNECTIVITY

Using a public network to connect remote sites and users together, Our Connectivity solution offers flexible, secure networking for your business.

The MPLS ,VPN , SIP solutions utilises multi-protocol Label Switching technology, which dramatically increases data transmission speeds and network reliability.

All connections are uncontended and unshaped, delivering maximum throughput into the network and offering added redundancy and resilience. Connectivity benefits from the core network’s ability to dual connect critical sites, and quality of service is maintained over all links, ensuring optimal bandwidth utilisation.

We are also a licensed Internet Service Provider (ISP) aimed at providing high qual- ity networking services to our clients. We aim to redefine the”internet experience” by providing high speed connectivity and browsing experience to our users. Our packages include affordable offers for home users, business users and enterprise users.

 

HOSTING

Hosting services is critical to your business. Long page load times, delays in updating content and even minimal downtime can compromise your bottom line. We make it simple for companies to communicate and get things done by offering a variety of reliable, business- class email solutions to meet your needs:

  • Website Hosting
  • Hosted Email
  • Services On Premise Email and offsite Hosting Service

Brilliantel Hosting services can help make sure your business applications has the speed, performance and security you need, while you spend your time building your brand experience, not your infrastructure.

 

VPN SERVICES

Many small businesses require connectivity to the resources on their server from many locations - remote office, home office or mobile laptop users - Brilliantel can supply a service allowing seamless, secure and user-friendly access to all of these services.

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CABLING APPLICATIONS

With years of experience in the design and installation of structured cabling systems that have been tailored to meet mission critical environments, enabling today’s needs to be met and future requirements to be implemented without additional costs being incurred.

Our cabling business is a specialist division within Brilliantel providing consultancy and installation expertise in the structured cabling environment.

Structured cabling types are available (Cat5e, Cat6, Cat6A, Cat7, Gigabit cat5e, Cat7A etc). We also offer cabling, data/voice management, remote network monitoring, structured cabling solutions.

 

Our cabling services include:

  • Initial needs assessment
  • Site surveys
  • System design
  • Cabling installation
  • Project management
  • Testing, cut-over coverage
  • Moves/adds and changes

In addition, we provide voice, data, and wireless network solutions, such engineering, installation, and support services, and remote network monitoring services, Furthermore, cable infrastructure, and wireless services.

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NETWORK SOLUTIONS

Brilliantel prides itself on supplying professional IT network infrastructure solutions to  small, medium and large organisations, working alongside the customer to ensure that day to day activities are able to continue as far as possible.

Our engineers are highly certified and will provide you with expert advice on your Networking requirements.

Our solutions include:

  • Network design
  • Network security and IP QOS
  • Specification and implementation, through network support and maintenance

 

NETWORK SECURITY

IT Security is becoming more of a concern to businesses as IT developments progress and with the increase in the use of broadband connections. To ensure your data is secure from the Internet, Brilliantel has a range of security products for any budget, for any network. From Firewalls to protecting your network from Viruses and Spam and Anti Spyware your networks need to constantly stay up to date with emerging technologies to ensure you are secure.

With so many security products on the market, Brilliantel can work with you to supply,  install and support a complete network solutions that match your company’s needs, regardless of the ISP or systems your business uses.

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ADVANCED ROUTING AND SWITCHING SPECIALISATION

Brilliantel is one of the elite four companies in South Africa to achieve Cisco Advanced Routing and Switching specialisation. This specialisation enables Brilliantel to address a wide range of customer needs, from enterprise-scale organisations to small and medium- sized business (SMB) customers.

The focus of the specialisation is on developing sales, technical, and services capabilities that distinguish Brilliantel as being among the industry’s forefront in providing integrated systems based on proven routing, switching, security and communications solutions for investment protection and end user productivity. Achieving the Cisco Advanced Routing and Switching Specialisation allows Brilliantel to maximise partnership credibility with customers, deliver skilled technical services and scalable, reliable network solutions.

The Advanced Routing and Switching Specialisation focuses on the entire suite of Cisco core, edge, and aggregation technologies and products, including Border Gateway Protocol (BGP), Multi-protocol Label Switching (MPLS), IPv6, Quality of Service (QoS), the Cisco Integrated Services Router family, and the Cisco Catalyst family of blades and switches.

 

We offer services ranging from:

  • Network auditing
  • Networking and cabling
  • Network Security
  • Network infrastructure
  • Wireless Networking
  • VPN Services
  • Secure mail Gateway

 

TETRA RADIO NETWORK SERVICES

Brilliantel is the provider of Tetra Radio network service both digital and Analogue for essential communication . Our primary focus industries are Health , Defence ,Police, Mining ,Transport and Emergency services .

The above mentioned sectors depend on highly dependent communication solutions that meet the demands of the supply chain.

Critical communication network is critical for saving life and efficient communication where loss of network cannot be tolerated .

Like working in remote areas is often hazardous and critical for life saving .Thus, the quality of the communication equipment is essential. Radio efficiency and quality is essential to the management in mining and drilling, Ambulances, Police ,Defence and traffic officers bot encrypted and unencrypted radios.

Brilliant has harnessed skills and training , the systems and the equipment to meet the special requirements in this field of communication.

Threats from all above sectors requires safe and rugged two-way radios that are reliable in danger- our environments. ATEX certified radios are approved for work in hazardous environments and can withstand the hard work.

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BANDWITH OPTIMISATION

While it used to be that monitoring your bandwidth meant solely focusing on internet traffic, bandwidth monitoring now encompasses a broader range of components. For example, you can monitor bandwidth speed or capacity; you can observe network traffic between devices or general web application traffic. Regardless of what traffic you are monitoring, though, it’s important to understand the bandwidth that is being utilised so you can ensure users are getting the best possible performance out of your network.

Using solutions offered by Brilliantel to monitor your network bandwidth. Our optimising solutions allow you to better plan and optimise your network for peak performance. After all, when you configure your network to support the correct amount of bandwidth, connectivity and speed are improved, and users have a better, more optimal experience on your network.

Brilliantel can also help avoid performance bottlenecks, connectivity issues, and even usage trends by visually showing which devices are over-utilising the bandwidth.

 

ASSET MANAGEMENT

Getting the right IT infrastructure and strategy requires expertise. Whatever technology related advice you require, you will find that our consultants have the skills and experience to deliver the answers which you need. Our consultants combine corporate levels of knowledge with an understanding of business reality.

Brilliantel allows our customers to focus on their core business goals, while leaving the monitoring and management of their technology infrastructure in safe hands. Our main focus is to keep our customers ICT systems operational, available, and secure, and also save customers time and money through better use of appropriate technologies like Software Asset Management (SAM).

The Brilliantel team is able to assist customers with every aspect of their Asset Life Cycle management. Our consulting approach provides customers with functional experts experienced in the integration of EAM to the overall business enterprise, and avoids the typical silo-based approach.

We have designed our services to optimise your technology investment and maximise the productivity of your people

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ENTERPRISE CONTENT MANAGEMENT (EMC)

ECM encompasses multiple management types, including Web content/document/digital asset and work flow management. ECM also provides data discovery and manipulation capabilities through search, collaboration, capture and scanning.

Originally geared toward business-to-employee (B2E) systems, ECM now provides solutions to business-to-business (B2B), business-to-government (B2G), government-to-business (G2B) and other market segments.

The Association for Information and Image Management (AIIM) defines five ECM components, as follows:

  • Capture
  • Manage
  • Store
  • Preserve
  • Deliver

 

Key ECM benefits include:

More efficient and cost-effective document management and control to drive enterprise adoption. Ensured integrated compliance with government and industry regulations Security functions that filter sensitive data masked with redaction features, facilitating document sharing without compromising individual identities or other sensitive data Reduced costs through decreased storage space, supply resources and postal requirements Reduced IT resources via SaaS solutions.

 

The goals of Enterprise Content Management (ECM) are reasonably simple:

  • Automate formerly paper-based processes
  • Improve operational efficiency via automation and version control
  • Ensure consistency and integrity of outbound content and communication
  • Enable data integrity, records management and compliance
  • Maintain control of company intellectual property (IP)
  • Collaborate securely with colleagues, to gain more organisational productivity
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PROFESSIONAL SERVICES

At Brilliantel we help our customers define their ICT strategy, choosing appropriate technologies, procurement, project management and installation. Once implemented, Brilliantel provides a range of ICT support services to ensure long-term cost-effective performance.

Services encapsulate almost every possible customer requirement to ensure complete customer service satisfaction. Brilliantel services also offers complete flexibility, meaning each client can contract services specifically tailored to their individual requirements. We believe that integrated services can continually improve our customer’s work environment, consequently the productivity of staff. We provide a communication network that reduces operating costs through very high uptime, flexibility, scalability, and simplified management.

Emphasis is placed on services and resultant customer satisfaction. The objective of our service agreement is for Brilliantel to protect customer investment, in turn minimising downtime, and providing continuous consulting and training.

 

CUSTOMER RELATIONSHIP MANAGEMENT

Brilliantel provides companies of any size with the performance, extensibility, scalability, and availability necessary for business-critical applications. With Brilliantel’s Service Management solution you can easily extend the service management reach by supporting additional divisional needs, such as human resources, operations or facilities; provide a process automation workflow-driven environment for accurate and consistent information handling; bring new collaboration techniques and channels to any service division with socially enabled self-service functions, including service catalog and voice-enabled service interactions; and integrate data and business processes from across the enterprise to  support real-time service management functions, all within this highly configurable service delivery platform.

Our CRM solutions are built on reputable software manufacturers, which enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market.

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